Action Responses are pre-configured responses that you can include with your notifications, for recipients to select to engage in two way communication with you.
‘I’m affected’ or ‘I need help’.
Action responses are supported with all available recipient notification channels.
Go to Configuration > Action Responses, and click Add New. You’ll see the following pop-up:
Enter the response text. e.g. I need help
Click on Save.
The web browser notification channel can only display two action responses, which is a limitation of the web browser, not Klaxon.
You can see which of your end-users responded by going to the Major Incidents / Mass notifications menu option, and select the ‘Notification Status’ option next to the major incident / mass notification you are interested in.
If you need to edit or update an Action Response, just choose Configuration > Action Responses from the main menu and click the pencil icon next to the one you’d like to change.