Action Responses are pre-configured responses that you can include with your notifications, for recipients to select to engage in two way communication with you.
For example:
‘I’m affected’ or ‘I need help’.
Action responses are supported with all available recipient notification channels.
Go to Configuration > Action Responses, and click Add New. You’ll see the following pop-up:
Enter the response text. e.g. I need help
Click on Save.
Useful info:
The web browser notification channel can only display two action responses, which is a limitation of the web browser, not Klaxon.
You can see which of your end-users responded by going to the Major Incidents / Mass notifications menu option, and select the ‘Notification Status’ option next to the major incident / mass notification you are interested in.
If you need to edit or update an Action Response, just choose Configuration > Action Responses from the main menu and click the pencil icon next to the one you’d like to change.
