FAQs

Find answers to some of our most common questions we get asked.

Notifications & Alerts

What channels can I send notifications on?

You can send notifications via Email, SMS, Telephone/Audio, Web Browser, Smartphone App and Skype for Business/Microsoft Teams.

Who chooses what channel the notification is sent on?

For major incidents and planned maintenance, recipients can select the channel they prefer to receive notifications on.

For mass notifications only, the administrator selects the channel that the notification is sent using.

What if there is a network outage?

Klaxon is cloud-based meaning it does not rely on any of your internal systems. If there is a network outage you can continue to use Klaxon and select a communication channel that doesn't rely on your network. such as SMS, to communicate with your team.

You can also configure Klaxon to automatically select different communication channels if a particular subscription is unavailable. For example, if you have a subscription called Network, and you raise a major incident that impacts this subscription, Klaxon can automatically switch to using a channel that does not require the network, such as SMS.

Do I have to send notifications to the entire organisation?

With the major incident module, you can choose to send notifications based on subscriptions, group membership and locations.

With the mass notification module, you can choose to send notifications based on group membership and locations.

Is there a limit to how many notifications that can be sent each month?

No. Unlimited notifications are included in the monthly or annual charge.

Pricing & Billing

How is Klaxon priced?

Klaxon is priced per recipient per month.

We do not offer volume discounts - instead, we offer enterprise volume pricing for all our customers.

We don't believe in a tiered pricing system. All our features are available as part of the charge you pay for us.

SMS and Voice consumption charges are in addition to the monthly or annual charge.

Pricing is available for businesses and education/charity/not for profit. Please get in touch with our sales team for more information.

Is Klaxon billed annually or monthly?

Klaxon can be billed both annually or monthly depending on what works best for your organisation.

What does a recipient refer to?

Recipients are individuals in the Klaxon platform that can receive notifications. Every recipient in the system, whether actively used or not, requires a valid license.

Are SMS and Voice notifications billed extra?

Yes, SMS and Voice notifications are not included in the monthly or annual price and are an additional charge. Please refer to our pricing page for further information.

Where can I buy Klaxon from?

You can buy Klaxon directly from us.  Please get in touch with our sales team to discuss your requirement.

Can I purchase Klaxon in different currencies?

Yes. We support GBP (£), US ($) and Euro (€).

Features

Which modules are included with Klaxon?

There are three modules included in Klaxon:

Major incidents
Mass notifications
Planned Maintenance

Please refer to the Klaxon overview for further information about the modules.

What is the difference between the major incident and the mass notification modules?

Great question!

The major incident module allows you to describe the incident itself in Klaxon including which subscriptions are impacted. Klaxon uses this information to send notifications to those people that are interested in the impacted subscription.

The mass notification module allows the administrator to target people directly, regardless of their subscription preferences.

Major Incidents tend to be used by IT and Facilities teams to describe downtime.

Mass Notifications tend to be used by all other teams, such as the Business Continuity Team, to deliver emergency communications in a timely manner.

What does a recipient refer to?

Recipients are individuals in the Klaxon platform that can receive notifications. Every recipient in the system, whether actively used or not, requires a valid license.

Can I send private notifications?

Yes. Private notifications are only visible on the Klaxon web dashboard for recipients of the notification. This is great for sending private messages to different groups of people. e.g. your Business Continuity Gold team.

How quick is it to send out a notification on Klaxon?

Notifications can be input into Klaxon in a matter of seconds.

You can create templates that contain all the information you need to create a major incident or send a mass notification. This has the advantage of improving quality too since these can be pre-approved in advance.

Notifications are rapidly delivered by Klaxon to recipients. In normal circumstances, this takes less than five minutes per notification, however, since we rely on third-party solutions and your internal IT systems (such as your email server) delivery times can vary. Try it out for yourself with our free trial.

How much training is needed to use the platform?

Klaxon has a helpful product tour, that automatically runs the first time that you login to Klaxon. This can be accessed in the future at any point. In general, Klaxon does not require any additional training on top of this.

Getting Started With Klaxon

Can I trial Klaxon for free?

You can trial Klaxon free of charge* for 30-days.

We are offering an extended trial of up to 3 months during the Coronavirus pandemic.

* SMS and Voice/Telephone charges apply

Can someone show me around the platform?

You can arrange a personalised 1-2-1 demo to show you around the Klaxon platform and learn more about how it can work for your business. Get in touch today to arrange a suitable time that works for you.

Where can I download the Klaxon Smartphone app?

You can download the mobile app from the Apple App Store and the Google Play Store. Please refer to our user guide for further information.

Is there any documentation for on boarding with Klaxon?

You can find our Admin Guide, User Guide and onboarding documentation under the Support menu item on this website.

Use Cases

What are the use cases for Klaxon?

Klaxon is designed to support multiple use cases including:

IT Downtime communication.
Facilities management communication.
Cyber Incident communication.
Disaster Recovery communication.
Business Continuity communication such as floods, pandemic outbreaks and bomb scares.
General informational communications such as ‘Parcel has arrived’.
Planned maintenance communication.

Why is Klaxon any different to sending out an email?

Email can be useful and has a place (it's a supported Klaxon notification channel) however it has a number of downsides:

Emails often get lost in busy inboxes. Some recipients create rules to file them away automatically, meaning that they are missed.

Email is difficult to target. Klaxon provides many targeting options that aren't available via email, including an option where recipients subscribe to notifications they are interested in.

Email does not work in all circumstances - imagine you have a problem with your email server or any component between a desktop computer and the email server, such as the wide area network. Klaxon is cloud-based and works even if your systems are down.

How will Klaxon improve communication between teams?

Klaxon helps to keep people safe, informed and productive during an emergency, major incident or other disruption by supporting you issue timely and relevant notifications.

Information Security

Are you GDPR compliant?

Yes, we are.

Our Data Protection registration can be found here:

https://ico.org.uk/
ESDWebPages/Entry/
ZA215748

Our GDPR clauses are outlined in clause 14 of our terms and conditions.

How do you protect my data?

We take the security of your data seriously.

Our CEO, Dan Simms, has board-level responsible for information security.

We have achieved Cyber Essentials Plus, and the hosting environment that runs Klaxon has achieved several information security certifications.

All data encrypted in transit and at rest.
TLS encryption of email-based communications, if supported by the client.
Service hosted by Microsoft, with ISO 27001 certification for the hosting environment. Please see here for further information - https://azure.microsoft.com/en-gb/overview/trusted-cloud/compliance/
Security monitoring via Microsoft Azure Security Centre.
Database Advanced Threat Protection.
Regular vulnerability assessments and penetration tests.
Cyber Essentials Plus certification.

Our security policy is outlined here.

Do you support single sign-on?

Yes, we support single sign-on via OAUTH2 and SAML meaning we can integrate with most third-party identity platforms such as Microsoft Azure Active Directory and Okta.

Please refer to our admin guide for further information about how to set-up the integration.

Do you support automated onboarding and data synchronisation?

Yes.

We support automated user/recipient onboarding and offboarding. This means your user/recipient accounts are automatically created and disabled depending on the status of your third party identity platform. This helps to save valuable time and improves your information security posture.

We also support synchronising key information with your identity platform such as email address, mobile number, location and group membership.

Please refer to the admin guide for further information.

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