FAQs

You can send notifications via Email, SMS, Telephone/Audio, Web Browser, Smartphone App and Skype for Business/Microsoft Teams.

For major incidents and planned maintenance, recipients can select the channel they prefer to receive notifications on.

For mass notifications only, the administrator selects the channel that the notification is sent using.

Klaxon is cloud-based meaning it does not rely on any of your internal systems. If there is a network outage you can continue to use Klaxon and select a communication channel that doesn't rely on your network. such as SMS, to communicate with your team. 

You can also configure Klaxon to automatically select different communication channels if a particular subscription is unavailable. For example, if you have a subscription called Network, and you raise a major incident that impacts this subscription, Klaxon can automatically switch to using a channel that does not require the network, such as SMS.

With the major incident module, you can choose to send notifications based on subscriptions, group membership and locations.

With the mass notification module, you can choose to send notifications based on group membership and locations.

No. Unlimited notifications are included in the monthly or annual charge.

There are three modules included in Klaxon:

• Major incidents
• Mass notifications
• Planned Maintenance

Please refer to the Klaxon overview for further information about the modules.

Great question!

The major incident module allows you to describe the incident itself in Klaxon including which subscriptions are impacted. Klaxon uses this information to send notifications to those people that are interested in the impacted subscription.

The mass notification module allows the administrator to target people directly, regardless of their subscription preferences.

Major Incidents tend to be used by IT and Facilities teams to describe downtime.

Mass Notifications tend to be used by all other teams, such as the Business Continuity Team, to deliver emergency communications in a timely manner.

Yes. Private notifications are only visible on the Klaxon web dashboard for recipients of the notification. This is great for sending private messages to different groups of people. e.g. your Business Continuity Gold team.

Notifications can be input into Klaxon in a matter of seconds.

You can create templates that contain all the information you need to create a major incident or send a mass notification. This has the advantage of improving quality too since these can be pre-approved in advance.

Notifications are rapidly delivered by Klaxon to recipients. In normal circumstances, this takes less than five minutes per notification, however, since we rely on third-party solutions and your internal IT systems (such as your email server) delivery times can vary. Try it out for yourself with our free trial.

Klaxon has a helpful product tour, that automatically runs the first time that you login to Klaxon. This can be accessed in the future at any point. In general, Klaxon does not require any additional training on top of this.