Find answers to some of our most common questions we get asked.
For major incidents and planned maintenance, recipients can select the channel they prefer to receive notifications on.
For mass notifications only, the administrator selects the channel that the notification is sent using.
Klaxon is cloud-based meaning it does not rely on any of your internal systems. If there is a network outage you can continue to use Klaxon and select a communication channel that doesn't rely on your network. such as SMS, to communicate with your team.
You can also configure Klaxon to automatically select different communication channels if a particular subscription is unavailable. For example, if you have a subscription called Network, and you raise a major incident that impacts this subscription, Klaxon can automatically switch to using a channel that does not require the network, such as SMS.
With the major incident module, you can choose to send notifications based on subscriptions, group membership and locations.
With the mass notification module, you can choose to send notifications based on group membership and locations.
There are three modules included in Klaxon:
Please refer to the Klaxon overview for further information about the modules.
The major incident module allows you to describe the incident itself in Klaxon including which subscriptions are impacted. Klaxon uses this information to send notifications to those people that are interested in the impacted subscription.
The mass notification module allows the administrator to target people directly, regardless of their subscription preferences.
Major Incidents tend to be used by IT and Facilities teams to describe downtime.
Mass Notifications tend to be used by all other teams, such as the Business Continuity Team, to deliver emergency communications in a timely manner.
Yes. Private notifications are only visible on the Klaxon web dashboard for recipients of the notification. This is great for sending private messages to different groups of people. e.g. your Business Continuity Gold team.
Notifications can be input into Klaxon in a matter of seconds.
You can create templates that contain all the information you need to create a major incident or send a mass notification. This has the advantage of improving quality too since these can be pre-approved in advance.
Notifications are rapidly delivered by Klaxon to recipients. In normal circumstances, this takes less than five minutes per notification, however, since we rely on third-party solutions and your internal IT systems (such as your email server) delivery times can vary. Try it out for yourself with our free trial.
Klaxon is designed to support multiple use cases including:
Email can be useful and has a place (it's a supported Klaxon notification channel) however it has a number of downsides:
Klaxon is priced per recipient per month.
We do not offer volume discounts - instead, we offer enterprise volume pricing for all our customers.
We don't believe in a tiered pricing system. All our features are available as part of the charge you pay for us.
SMS and Voice consumption charges are in addition to the monthly or annual charge.
Pricing is available for businesses and education/charity/not for profit.
Yes. We support GBP (£), US ($) and Euro (€).
You can trial Klaxon free of charge* for 30-days.
We are offering an extended trial of up to 3 months during the Coronavirus pandemic.
* SMS and Voice/Telephone charges apply.
We take the security of your data seriously.
Our CEO, Dan Simms, has board-level responsible for information security.
We have achieved Cyber Essentials Plus, and the hosting environment that runs Klaxon has achieved several information security certifications.
Our security policy is outlined here.
Yes, we support single sign-on via OAUTH2 and SAML meaning we can integrate with most third-party identity platforms such as Microsoft Azure Active Directory and Okta.
Please refer to our admin guide for further information about how to set-up the integration.
We support automated user/recipient onboarding and offboarding. This means your user/recipient accounts are automatically created and disabled depending on the status of your third party identity platform. This helps to save valuable time and improves your information security posture.
We also support synchronising key information with your identity platform such as email address, mobile number, location and group membership.
Please refer to the admin guide for further information.