To update a major incident, navigate to the web dashboard and select the cog symbol on the incident you would like to update and choose ‘Add Update’.
The following ‘Add update’ screen will appear.
To update a major incident, please fill in the following:
Status: Select appropriate status
New Update Text: Please include the latest update.
Next Update In
Send Notifications: Tick this box if you would like the update to be sent as a notification. If this box is not ticked, it will show on the web dashboard only.
Only send to recipients that have not replied to a previous notification: Tick this box if you would like send an update to only the recipients that have not replied to a previous notification, using an Action Response.
