Using the Klaxon Dashboard
by Neil Conchie, on Apr 23, 2021 3:24:18 PM
Having one single point of truth is a crucial part of any communication strategy to ensure that all parties are kept informed with the most up-to-date information in line with your company policies and procedures, so how can the Klaxon Dashboard facilitate this?
At Klaxon, we understand how important communication is, not just in an emergency but to facilitate the day-to-day running of your business too. That was one of the main reasons we created the Klaxon dashboard.
It is accessible across all platforms, meaning that your team can access the most up-to-date information wherever they are – at their desks via their browser or on the go using our easy-to-use app.
The dashboard provides a space for your team to find out about any planned maintenance to your systems, with the bonus of allowing them to sync that information to their calendars to help you to protect your service desk from unnecessary calls and tickets during planned downtime. Using this system also allows you to provide more information about the downtime and any possible workarounds to help keep your team informed and productive.
Alongside this, the dashboard also forms the single point of truth during any incident or emergency. Forming one single authoritative outlet is crucial to ensuring that the correct information is given to protect lives and reputations. Once the initial notifications are sent, the incident can be logged on the dashboard with any pertinent safety information, floorplans for escape routes during a fire or, even workarounds if a critical business system is down. Your employees and stakeholders can then check back on the dashboard during the incident or emergency to see any further updates, helping them to stay informed of the situation to protect your service desk further from calls and tickets requesting updates to the incident.
Does this sound like something your business would benefit from? Schedule a demo today to see it for yourself!