Updating Planned Maintenance

You can update planned maintenance by navigating to Planned Maintenance -> and clicking on the pencil icon next to the planned maintenance you would like to edit.

Now follow the steps below to update the Planned Maintenance.

Step 1: Build

planned maintenance details screen

On the screen above, please complete the appropriate fields:

    Title: Enter a short description of the major incident, e.g. xxx system unavailable, intermittent network connectivity. This will be shown on the web dashboard.

Status: Select appropriate status for the planned maintenance

  • Start Time: the date and start time of the planned maintenance.
  • Estimated End Time: the estimated end date and time of the planned maintenance.
  • Description: Enter a brief description of the planned maintenance.
  • Instructions | Information | Workaround | Policy: Include additional information that is relevant to this planned maintenance, such as a workaround.

Click Next.

Step 2: Target

planned maintenance target audience selection

Please complete the following fields:

  • Ignore user subscription preference: Select this option if you would like to target the planned maintenance at locations only. The subscriptions field above will disappear.
  • Subscription: Click to browser or type to select an appropriate subscription affected by the planned maintenance. Multiple subscriptions can be selected to reflect the impact of the major incident.
  • Locations: Type to select appropriate locations affected by the incident if you know the location. Alternatively, use the checkboxes below to identify locations impacted.

Useful info:

    Subscriptions and Locations work together to narrow the recipients your target.

Step 3: Save

Once step 2 above is completed and save button is clicked, Klaxon will display the planned maintenance on the Planned Maintenance dashboard page, as below.

Klaxon will then send out a weekly digest to everyone that is subscribed to the planned maintenance digest, outlining the impact to each subscription at the recipients location.

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