Initial release of inbound webhook functionality. The customisable webhook functionality allows administrators to pass data to Klaxon in their preferred format to integrate with third-party solutions. The first use case for this will be the ServiceNow integration, which is in alpha testing.
Added a new email merge engine and email templates design.
Administrators can create custom SMS sender names and associate them with specific templates.
Major incident/mass notification overrides, such as specific channels and ignore user preferences, will be remembered for updates.
Notifications created from a specific template will now show the correct template on edit.
Big things in the works
Full inbound outbound webhook support, to allow automatic creation of major incidents/mass notification and planned notification from external systems, such as monitoring systems;
Also providing you with the ability to integrate outbound messaging with third-party systems. For example, when a recipient clicks ‘I’m affected’ this could create a child incident in your IT Service Management tool.
When you create a major incident in ServiceNow, the integration will create a major incident in Klaxon automatically, ready to be finalised and for the notifications to be sent.
When an end-user selects on ‘I’m affected’ in Klaxon, it will automatically create a child incident in ServiceNow.
Send Klaxon notifications to your recipients using Slack.