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Getting started with Klaxon

Find all the help you need to get started with Klaxon. Learn how to add locations, technologies and how to manage, create and update incidents in your platform. 

Selecting technologies 

Technologies are the systems that your users will check the status of, and be notified about. These could be individual services like ‘Outlook Web Access’, or umbrella groups like ‘email’.

Under the setup menu ‘cog’, choose Technologies. Then, on the next screen, click Add New from the top right. You’ll get a pop-up where you can enter the Technology details:

Technology

Useful info:

  • Use names that are unique and clear, but not too long.
  • Tier allows you to choose the priority of the service, from Platinum (most critical) to Bronze (least critical).
  • Your Description should be brief, but clear enough that your colleagues should know exactly which system(s) are included.
  • Choose the Locations where you’d like this to be a Suggested Technology.
  • If you need to edit or update a Technology, just choose ‘Technologies’ from the main menu and click the pencil icon next to the one you’d like to change.