Find all the help you need to get started with Klaxon. Learn how to add locations, technologies and how to manage, create and update incidents in your platform.
Planned Maintenance doesn’t need to be a surprise for anyone. Here’s how you’ll use Klaxon to keep everyon informed.
Adding Planned Maintenance
In the main menu, choose Planned Maintenance. Click Add New on the following screen.
Having set up the maintenance details, you’ll need to specify the affected Technologies and Locations.
If you know the names you’re looking for, simply start typing them. If not, you can browse through the currently available Technologies and Locations.
Updating Planned Maintenance
Simply go to the Maintenance Tasks screen from the main menu and click Update next to the event in question. You’ll see a list of previous updates (if any), and if any notifications were sent with those updates.
Click Add Update. Simply type any update message, and if you wish to send a notification, check the box before clicking Save.
Resolving a Major Incident
Select Resolve next to the incident on the Maintenance Tasks screen. Then you’ll see a pop-up asking you for a resolution message, time, and whether or not to send a notification. Complete these, and click Save.