Getting started with Klaxon

Find all the help you need to get started with Klaxon. Learn how to add locations, technologies and how to manage, create and update incidents in your platform. 

Planned Maintenance   

Planned Maintenance doesn’t need to be a surprise for anyone. Here’s how you’ll use Klaxon to keep everyon informed.

Adding Planned Maintenance

In the main menu, choose Planned Maintenance. Click Add New on the following screen. 

Schedule Maintenance Task

Simply enter:

  • The name
  • The time the maintenance begins, and is expected to end
  • Whether the Technology isUnavailable or Intermittent
  • Will it affect VPN (remote workers)?
  • A brief, but clear, description of the issue
  • Whether or not to send a notification. If you check this box, all subscribed users will receive a notification about this planned maintenance when you’ve completed the next screen
  • Any extra relevant information

Having set up the maintenance details, you’ll need to specify the affected Technologies and Locations.

If you know the names you’re looking for, simply start typing them. If not, you can browse through the currently available Technologies and Locations.

Updating Planned Maintenance

Simply go to the Maintenance Tasks screen from the main menu and click Update next to the event in question. You’ll see a list of previous updates (if any), and if any notifications were sent with those updates. 

Click Add Update. Simply type any update message, and if you wish to send a notification, check the box before clicking Save.

Resolving a Major Incident

Select Resolve next to the incident on the Maintenance Tasks screen. Then you’ll see a pop-up asking you for a resolution message, time, and whether or not to send a notification. Complete these, and click Save.