Find all the help you need to get started with Klaxon. Learn how to add locations, technologies and how to manage, create and update incidents in your platform.
Major incidents are the issues that will display on the homepages of relevant users. If you choose, they’ll also send a notification to all subscribed users.
Creating a Major Incident
In the main menu, choose Major Incidents. Click Add New on the following screen, and you’ll see this pop-up:
Here, you should enter:
Having set up the incident details, you’ll need to specify the affected technologies and locations.
If you know the names you’re looking for, simply start typing them. If not, you can browse through the currently available Technologies and Locations.
Updating a Major Incident
Need to make a public update about the status of an Incident? Simply go to the incident screen from the main menu and click Update next to the incident in question. You’ll see a list of previous updates (if any), and if any notifications were sent with those updates.
Click Add Update. Simply type any update message, and if you wish to send a notification, check the box before clicking Save.
Resolving a Major Incident
Select Resolve next to the incident on the Incident screen. Then you’ll see a pop-up asking you for a resolution message, time, and whether or not to send a notification. Complete these, and click Save.