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by Neil Conchie, on Jun 11, 2021 9:15:00 AM

More and more high profile ransomware attacks are being reported in the media, and they are becoming a legitimate worry for many businesses. In this article we look at five …

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Topics:ITIncident PlanningBest PracticesContinuous Learning

by Neil Conchie, on May 28, 2021 3:52:03 PM

We have all seen in the news recently that cybercrime and cyber attacks are on the rise globally with the potential to be hugely damaging to any business or organisation …

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Topics:CommunicationITBest PracticesEmergency CommunicationsCrisis Communications

by Neil Conchie, on Apr 30, 2021 5:53:08 PM

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

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Topics:CommunicationITIncident CommunicationsIncident PlanningBest Practices

by Neil Conchie, on Apr 7, 2021 9:29:25 AM

An IT incident has the potential to cause serious harm to your business, whether it is through loss of data, a reduction in productivity, or reputational damage. Read on for …

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Topics:CommunicationITIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsBenefitsContinuous Learning

by Neil Conchie, on Dec 16, 2020 9:15:00 AM

A cyber security incident has the potential to be catastrophic for both your business and your customers, but what steps can you take to help protect your business? We’ll have …

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Topics:ITBest PracticesContinuous LearningLearning

by Neil Conchie, on Dec 7, 2020 4:17:14 PM

The 5 Major Pitfalls of Major Incidents with John Sansbury Welcome to Episode 1 of Keeping up with Klaxon where I met up with John Sansbury of Infrassistance. John is …

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Topics:ITIncident CommunicationsContinuous LearningLearningKeeping up with Klaxon

by Neil Conchie, on Oct 21, 2020 9:57:15 AM

The accessibility and development of technology has meant that organisations are now making use of flexible structures, and a remote workforce. It's likely that your organisation has already, or is …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Neil Conchie, on Oct 14, 2020 9:49:02 AM

Reducing alert fatigue can sometimes feel like a challenge, but it's time to take action and suppress the noise. In a world where we are almost constantly connected, it can …

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Topics:CommunicationITBest Practices

by Dan Simms, on May 22, 2019 11:13:00 AM

I spent several years as a professional interim earlier in my career. I was often parachuted into a role with little to no notice to rescue a failing programme or …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Dan Simms, on May 17, 2019 10:21:00 AM

Before WannaCry and NotPetya, most organisations didn't think they could ever find themselves in a position where they could lose everything. WannaCry and NotPetya changed all that - imagine for a …

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Topics:CommunicationITIncident CommunicationsBest Practices