Major Insights / Incident Planning

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

Evaluating an emergency notification system is an important part of planning for any potential incidents in your company or organisation, but what sort of things should you be expecting from …

Often referred to as a risk assessment, conducting a business threat assessment can allow you to identify any potential threats to your business and understand the effect they can have …

Workflows are more than just complicated flowcharts, and we think they’re vital to responding effectively in case of a crisis or incident and will give you more accountability and allow …

We all know that accidents and emergencies can happen at any time and can cause disruption and loss of productivity. So how can you prioritise safety to help mitigate some …

When you are trying to plan for an emergency it can be hard to know where to start and how to create a system that will be effective. We look …

Underestimating how important your incident communication is can cause major problems for your business, and huge damage to your brand. When you're faced with incidents in your organisation, it's sometimes …

Want to make sure that you're as prepared as you can be for when a major incident hits your business? Major incidents have the ability to cause serious damage to …

Every environment is different, but there are best practices to adopt across every industry. As every environment is different, this certainly isn’t the ultimate guide to incident communications. But we …