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Major Insights / Incident Communications

by Neil Conchie, on Aug 25, 2021 9:15:00 AM

In the case of an emergency, communicating with your team in a timely and effective manner is key to the way you respond and recover from an adverse event. We …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsBenefitsCrisis Communications

by Neil Conchie, on Aug 11, 2021 12:30:00 PM

Having an emergency communications plan is crucial to dealing with the unexpected in your business or organisation, but what if your plan fails? This is arguably worse than being in …

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Topics:CommunicationIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsCrisis Communications

by Neil Conchie, on Jul 16, 2021 12:30:00 PM

In most businesses and organisations, email is the go-to method of communication because it is usually used by all of your staff, but what happens when someone doesn’t have access …

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Topics:CommunicationIncident CommunicationsBest PracticesCommunicationsBenefitsCrisis CommunicationsContinuous Learning

by Neil Conchie, on Jul 2, 2021 12:30:00 PM

The word “emergency” haunts every business owner’s nightmares. They can have insurance in place, and measures to reduce the risk of something tragic happening - but natural disasters such as …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCommunicationsCrisis CommunicationsContinuous Learning

by Neil Conchie, on Jun 2, 2021 9:15:00 AM

You may be familiar with a traditional call cascade or call tree, where one person starts a chain of events that cascades throughout the entire company until everyone has been …

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Topics:CommunicationIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsCrisis CommunicationsContinuous Learning

by Neil Conchie, on May 7, 2021 12:00:00 PM

Having an effective emergency notification system is important to ensure that you can keep your team safe, informed, and productive. We look at some of our top signs that you …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCrisis Communications

by Neil Conchie, on Apr 30, 2021 5:53:08 PM

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

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Topics:CommunicationITIncident CommunicationsIncident PlanningBest Practices

by Neil Conchie, on Apr 15, 2021 2:53:42 PM

Evaluating an emergency notification system is an important part of planning for any potential incidents in your company or organisation, but what sort of things should you be expecting from …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCommunicationsBenefitsCrisis Communications

by Neil Conchie, on Apr 7, 2021 9:29:25 AM

An IT incident has the potential to cause serious harm to your business, whether it is through loss of data, a reduction in productivity, or reputational damage. Read on for …

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Topics:CommunicationITIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsBenefitsContinuous Learning

by Neil Conchie, on Mar 17, 2021 9:15:00 AM

The winter storms that swept through the United States recently caused many disruptions and incidents, but the state of Texas was hit particularly hard. We look at how businesses could …

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Topics:CommunicationIncident CommunicationsBest PracticesEmergency CommunicationsExtreme WeatherCrisis Communications