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Major Insights / Incident Communications

by Abbie-Lee Hollister, on Oct 21, 2020 9:57:15 AM

The accessibility and development of technology has meant that organisations are now making use of flexible structures, and a remote workforce. It's likely that your organisation has already, or is …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Dan Simms, on Jun 15, 2020 8:55:30 PM

Bad weather can strike at any time. In the UK we experience heavy rain and flooding regularly, not to mention the odd snow storm. These weather events have the potential …

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Topics:Incident CommunicationsEmergency CommunicationsExtreme Weather

by Dan Simms, on Jun 8, 2020 1:56:56 PM

Being ready for an emergency is all about preparation, preparation and more preparation. There are many things you need to consider. However, some of the main ones are below: Governance - …

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Topics:Incident CommunicationsEmergency Communications

by Dan Simms, on Jun 18, 2019 10:21:00 AM

We regularly work with businesses of all shapes and sizes. There are a number of telltale signs that a business is ready to change the way they communicate during an …

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Topics:Incident Communications

by Dan Simms, on May 22, 2019 11:13:00 AM

I spent several years as a professional interim earlier in my career. I was often parachuted into a role with little to no notice to rescue a failing programme or …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Dan Simms, on May 17, 2019 10:21:00 AM

Before WannaCry and NotPetya, most organisations didn't think they could ever find themselves in a position where they could lose everything. WannaCry and NotPetya changed all that - imagine for a …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Abbie-Lee Hollister, on Feb 21, 2019 9:51:00 AM

Reducing alert fatigue can sometimes feel a challenge, but it's time to take action and suppress the noise. The benefits of reducing alert fatigue are almost endless, better engagement from …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Abbie-Lee Hollister, on Feb 6, 2019 10:00:44 AM

The key aspect of incident management is clear and effective communication. Effective communication is fundamental in any major incident, having an incident communications tool simplifies the process - making it easy to …

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Topics:CommunicationITIncident Communications

by Abbie-Lee Hollister, on Jan 31, 2019 4:29:28 PM

Every environment is different, but there are best practices to adopt across every industry. As every environment is different, this certainly isn’t the ultimate guide to incident communications. But we …

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Topics:CommunicationITIncident CommunicationsIncident Planning

by Abbie-Lee Hollister, on Jan 28, 2019 12:30:00 PM

There are a hundred things that go through your head when systems run into trouble. Can it be fixed? Is it business critical? How many people are affected? On top …

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Topics:CommunicationITIncident Communications