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Major Insights / Communication (2)

by Neil Conchie, on Apr 30, 2021 5:53:08 PM

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

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Topics:CommunicationITIncident CommunicationsIncident PlanningBest Practices

by Neil Conchie, on Apr 23, 2021 3:24:18 PM

Having one single point of truth is a crucial part of any communication strategy to ensure that all parties are kept informed with the most up-to-date information in line with …

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Topics:CommunicationBest PracticesCommunicationsLearning

by Neil Conchie, on Apr 15, 2021 2:53:42 PM

Evaluating an emergency notification system is an important part of planning for any potential incidents in your company or organisation, but what sort of things should you be expecting from …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCommunicationsBenefitsCrisis Communications

by Neil Conchie, on Apr 7, 2021 9:29:25 AM

An IT incident has the potential to cause serious harm to your business, whether it is through loss of data, a reduction in productivity, or reputational damage. Read on for …

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Topics:CommunicationITIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsBenefitsContinuous Learning

by Neil Conchie, on Mar 31, 2021 9:15:00 AM

There have been many tragic stories in the news recently about emergency incidents in residential blocks and one thing is clearer than ever – fast actions and decisions save lives …

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Topics:CommunicationBest PracticesEmergency CommunicationsCommunicationsCrisis Communications

by Neil Conchie, on Mar 24, 2021 9:15:00 AM

The pandemic has changed the way a lot of employers and organisations look at remote or flexible working, and with BP having announced that they will be asking their office staff …

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Topics:CommunicationBest PracticesCommunicationsContinuous Learning

by Neil Conchie, on Mar 17, 2021 9:15:00 AM

The winter storms that swept through the United States recently caused many disruptions and incidents, but the state of Texas was hit particularly hard. We look at how businesses could …

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Topics:CommunicationIncident CommunicationsBest PracticesEmergency CommunicationsExtreme WeatherCrisis Communications

by Neil Conchie, on Mar 10, 2021 9:15:00 AM

Effective communication with your employees is vital to ensuring their engagement, morale, and ultimately productivity. It has also been shown that engaged employees are more trusting and have a higher …

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Topics:CommunicationContinuous Learning

by Neil Conchie, on Mar 3, 2021 9:15:00 AM

We’re the first to tell you how important communication is during an emergency or incident, but how do you know if you are communicating effectively? Here’s our top 5 mistakes …

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Topics:CommunicationBest PracticesCommunicationsCrisis Communications

by Neil Conchie, on Feb 17, 2021 9:15:00 AM

Often referred to as a risk assessment, conducting a business threat assessment can allow you to identify any potential threats to your business and understand the effect they can have …

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Topics:CommunicationIncident CommunicationsIncident PlanningCrisis CommunicationsContinuous Learning