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Major Insights / Communication

by Neil Conchie, on Jul 16, 2021 12:30:00 PM

In most businesses and organisations, email is the go-to method of communication because it is usually used by all of your staff, but what happens when someone doesn’t have access …

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Topics:CommunicationIncident CommunicationsBest PracticesCommunicationsBenefitsCrisis CommunicationsContinuous Learning

by Neil Conchie, on Jul 2, 2021 12:30:00 PM

The word “emergency” haunts every business owner’s nightmares. They can have insurance in place, and measures to reduce the risk of something tragic happening - but natural disasters such as …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCommunicationsCrisis CommunicationsContinuous Learning

by Neil Conchie, on Jun 18, 2021 12:30:00 PM

Looking after your staff isn’t only humane, it’s essential. Reducing sick days, increasing productivity, and improving workplace environments should be the focus of all Human Resource Managers and Business Owners/Leaders …

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Topics:CommunicationBest PracticesLearning

by Neil Conchie, on Jun 2, 2021 9:15:00 AM

You may be familiar with a traditional call cascade or call tree, where one person starts a chain of events that cascades throughout the entire company until everyone has been …

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Topics:CommunicationIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsCrisis CommunicationsContinuous Learning

by Neil Conchie, on May 28, 2021 3:52:03 PM

We have all seen in the news recently that cybercrime and cyber attacks are on the rise globally with the potential to be hugely damaging to any business or organisation …

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Topics:CommunicationITBest PracticesEmergency CommunicationsCrisis Communications

by Neil Conchie, on May 19, 2021 10:15:32 AM

Increasingly employees are spending time working remotely, or away from their desks, and this can cause problems when it comes to contacting them during an emergency or crisis. Similarly, how …

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Topics:CommunicationBest PracticesEmergency CommunicationsCommunicationsBenefitsCrisis Communications

by Neil Conchie, on May 12, 2021 10:24:41 AM

Testing your crisis response is just as important as planning it, and the team at Klaxon did just that when they were invited by Barnett Waddingham to take part in …

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Topics:CommunicationBest PracticesEmergency CommunicationsCrisis Communications

by Neil Conchie, on May 7, 2021 12:00:00 PM

Having an effective emergency notification system is important to ensure that you can keep your team safe, informed, and productive. We look at some of our top signs that you …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCrisis Communications

by Neil Conchie, on Apr 30, 2021 5:53:08 PM

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

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Topics:CommunicationITIncident CommunicationsIncident PlanningBest Practices

by Neil Conchie, on Apr 23, 2021 3:24:18 PM

Having one single point of truth is a crucial part of any communication strategy to ensure that all parties are kept informed with the most up-to-date information in line with …

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Topics:CommunicationBest PracticesCommunicationsLearning