Major Insights / Best Practices

In most businesses and organisations, email is the go-to method of communication because it is usually used by all of your staff, but what happens when someone doesn’t have access …

The word “emergency” haunts every business owner’s nightmares. They can have insurance in place, and measures to reduce the risk of something tragic happening - but natural disasters such as …

Looking after your staff isn’t only humane, it’s essential. Reducing sick days, increasing productivity, and improving workplace environments should be the focus of all Human Resource Managers and Business Owners/Leaders …

More and more high profile ransomware attacks are being reported in the media, and they are becoming a legitimate worry for many businesses. In this article we look at five …

You may be familiar with a traditional call cascade or call tree, where one person starts a chain of events that cascades throughout the entire company until everyone has been …

We have all seen in the news recently that cybercrime and cyber attacks are on the rise globally with the potential to be hugely damaging to any business or organisation …

Increasingly employees are spending time working remotely, or away from their desks, and this can cause problems when it comes to contacting them during an emergency or crisis. Similarly, how …

Testing your crisis response is just as important as planning it, and the team at Klaxon did just that when they were invited by Barnett Waddingham to take part in …

Having an effective emergency notification system is important to ensure that you can keep your team safe, informed, and productive. We look at some of our top signs that you …

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …