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by Neil Conchie, on Apr 30, 2021 5:53:08 PM

During a major IT incident, it is very easy for your service desk to receive an overwhelming number of tickets or calls which can slow down the response to the …

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Topics:CommunicationITIncident CommunicationsIncident PlanningBest Practices

by Neil Conchie, on Apr 23, 2021 3:24:18 PM

Having one single point of truth is a crucial part of any communication strategy to ensure that all parties are kept informed with the most up-to-date information in line with …

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Topics:CommunicationBest PracticesCommunicationsLearning

by Neil Conchie, on Apr 15, 2021 2:53:42 PM

Evaluating an emergency notification system is an important part of planning for any potential incidents in your company or organisation, but what sort of things should you be expecting from …

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Topics:CommunicationIncident CommunicationsIncident PlanningBest PracticesEmergency CommunicationsCommunicationsBenefitsCrisis Communications

by Neil Conchie, on Apr 7, 2021 9:29:25 AM

An IT incident has the potential to cause serious harm to your business, whether it is through loss of data, a reduction in productivity, or reputational damage. Read on for …

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Topics:CommunicationITIncident CommunicationsBest PracticesEmergency CommunicationsCommunicationsBenefitsContinuous Learning